Case Study
Designing and Implementing a Patient Access Model
ECG worked with the academic-affiliated children’s hospital to improve the referral process and access to care pertaining to its outpatient programs.
Case Study
Implementing a Digital Patient Access Solution
CCHS engaged ECG to address ongoing issues with patient access, including long phone wait times and poor appointment availability.
Case Study
Payer Strategy Development, Reimbursement Assessment, and Negotiation Support
ECG worked with IIAR leadership to create a managed care strategic roadmap, negotiate with commercial payers, and secure reimbursement rate increases.
Case Study
Managed Care Contracting Advisory and Negotiation Support
When InBloom Autism Services expanded into new geographic areas, it came to ECG for strategic support and help in securing in-network agreements with the major commercial payers.
Case Study
The Role of Physician Leadership in Establishing a Contact Center
UCHealth implemented an innovative physician leadership model to establish a best-in-class contact center that features appointment scheduling, patient preregistration, referral management, prescription refill coordination, and nurse advice.